Privacy Policy
1. Who we are
Eco Friendly Home UK (“we”, “our”, “us”) helps homeowners and landlords improve energy efficiency via UK government-backed schemes.
Website: https://ecofriendlyhome.uk
Questions about this policy? Email [email protected] or call +44 330 133 3270.
2. Information we collect
- Identity & Contact: name, address, email, phone.
- Property: EPC rating, heating source, property details for eligibility checks.
- Eligibility: benefit status or other info required for scheme qualification.
- Technical: IP, device, browser, pages viewed, and cookies data.
- Marketing prefs: your communication and consent choices.
3. How we collect it
- Forms and surveys on our website or landing pages.
- Phone, email, or messages you send us.
- Cookies/analytics when you browse our site.
- Referrals from advertising/CRM partners.
4. How we use your data
- Assess eligibility for schemes (e.g., ECO4, GBIS) and arrange surveys/installs.
- Provide quotes, updates, and customer support.
- Operate, secure, and improve our website and services.
- Send marketing with your consent (you can opt out any time).
- Comply with legal, audit, and reporting obligations.
We do not sell your personal data.
5. Lawful basis
- Consent – for marketing and when you submit forms.
- Legitimate interests – to operate and improve our services.
- Legal obligation – to meet scheme and regulatory requirements.
6. Data sharing
We may share data with:
- Approved contractors/surveyors for assessments and installations.
- Scheme administrators (e.g., ECO4/GBIS) for funding verification.
- Trusted CRM, hosting, and marketing providers who process data for us.
All third parties must follow our instructions and protect your data.
7. Data security
We use organisational and technical safeguards to protect your data and limit access to those with a business need.
8. Data retention
We keep personal data only as long as necessary for the purposes set out above and to meet legal/accounting requirements.
9. Your rights
- Access, correct, or delete your data.
- Object to or restrict processing.
- Data portability (where applicable).
- Withdraw consent at any time (does not affect prior lawful processing).
To exercise your rights, email [email protected].
10. Cookies
We use cookies to understand site usage and improve performance. You can control cookies via your browser settings.
11. Changes to this policy
We may update this policy occasionally. New versions will be posted here with an updated date.
12. Contact us
Eco Friendly Home UK
Email: [email protected]
Phone: +44 330 133 3270
Website: https://ecofriendlyhome.uk